We will accept returns 30 days from the date your order is delivered provided that the products are in their original condition and have not been used or if they have a manufacturers defect.
We will gladly exchange an item if you ordered the incorrect size, color, or graphic within 30 days from the date your order is delivered provided that the products are in their original condition and have not been used or if they have a manufacturers defect.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We also do not refund the original shipping and handling that you paid on the order.
We will only accept returns or exchanges with a proper Return Authorization number. Please email firstname.lastname@example.org or call 800-283-9490x1014 before the 30 day return policy ends to obtain your R/A number.
Please make sure to include your order number and Return Authorization number with your return or exchange. This is will help us properly track your package and provide a prompt credit or exchange.
Our mailing address is:
Attention Credit & Exchange Department
637 Patterson Grove Road
Ramseur, NC 27316
Postage costs due to incorrect size ordered, or any issue not being a result of a shipping or manufacturer error, will be the responsibility of the customer. If we ship an incorrect or defective product we will provide a prepaid label for your return.
A credit will be issued to your original form of payment within 2 – 3 business days of receipt of your return.
Accepted Methods of Payment (We accept credit and debit cards):
You will be charged in full when you place your order. Your order will not be shipped until your payment is processed. If we are unable to fulfill your order for any reason we will process a refund for the full amount you were charged. The refund will process to your original form of payment.
We strive to ship all orders within 24 to 48 hours of receipt of your order depending on the time your order comes through. Our business hours are Monday - Friday 8am - 5pm. We do offer expedited shipping options available at checkout. We do not ship on weekend and legal holidays.
We currently deliver to the continental US, Hawaii, and Alaska.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier we will update your order with the tracking information and email it to the email address you provided when you placed your order.
Standard Shipping – $2.99 (8-10 days to delivery)
Expedited Shipping – $11.99 (3 – 5 day)
Two Day Delivery - $27.99 (2 business Days not including order date)
Standard Shipping – $28.99 (delivery time varies)
You may review your shipping costs before checkout by clicking "View Cart" in the top right-hand side of our website or visiting https://www.christianstrong.com/cart.php. Once there, click "Estimate Shipping & Tax" to calculate shipping cost.